People are not users
DOI:
https://doi.org/10.22394/26583895-2019-2-3-4-49-71Abstract
Tamara Hale is an American design and digital anthropologist that has been cooperating with various state-funded and commercial organizations for many years, as well as with business ventures in design and IT. The following paper dwells upon problems and perspectives of employing anthropological instruments in innovations, strategic planning and product development - and upon certain peculiarities concerning introduction and interpretation of anthropological approach in project practice of designers and executives.Downloads
References
Белоусов, К. Ю. (2013). Эволюция взглядов на роль управления заинтересованными сторонами в системе устойчивого развития компании: Проблема идентификации стейкхолдеров. Проблемы современной экономики, 48(4), 418-422
ГОСТ Р ИСО 9241-210-2012 Эргономика взаимодействия человек-система - Часть 210: Человеко-ориентированное проектирование интерактивных систем. (2013). Москва: Стандартинформ
Райзберг, Б. А., Лозовский, Л. Ш., Стародубцева, Е. Б. (2011). Современный экономический словарь. Москва: ИНФРА-М
Anderson, K. (2009). Ethnographic research: A key to strategy. Harvard Business Review, 87(3). Retrieved from https://hbr.org/2009/03/ethnographic-research-a-keyto-strategy
Beers, R. (2014). Humanizing organizations: Researchers as knowledge brokers and change agents. Wells Fargo Bank N.A. Unpublished manuscript
Cefkin, M. (2009). Ethnography and the corporate encounter: Reflections on research in and of corporations. New York: Berghahn Books
Goleman, D., McKee, A., Waytz, A. (2017). Empathy. Harvard: Harvard Business Review, HBR Emotional Intelligence Series
Hale, T. (2016). Meeting the Yeti: Learning about design ethnography and teaching. Anthropological habitus in a student-led project on "Disconnection". Annals of Anthropological Practice, 40(2), 207-218
Harvey, D. (1990). The condition of postmodernity: An inquiry into the origins of cultural change. London: Wiley
Hasbrouck, J. (2015). Beyond the toolbox: What ethnographic thinking can offer in a shifting marketplace. EPIC Proceedings
Howell, S. (2017). Two or three things I love about ethnography. HAU: Journal of Ethnographic Theory, 7(1), 15-20
Jordan, A. (2003). Business anthropology. Long Grove: Waveland Press
Ladner, S. (2014). Practical ethnography: A guide to doing ethnography in the private sector. Walnut Creek, CA: Left Coast Press
Parker, S., Pharoah, R., Hale, T. (2008). Just coping: New perspectives on low income families. Kent County Council: Social Innovation Lab Kent. Retrieved from http://socialinnovation.typepad.com/silk/files/JustCoping-SILK.pdf
Polaine, A., Lovlie, L., Reason, B. (2013). Service design: From insight to implementation. Rosenfeld Media
Robbins, J., (2015). Dumont's hierarchical dynamism: Christianity and individualism revisited. HAU: Journal of Ethnographic Theory, 5(1), 173-195
Stickdorn, M., Schneider, J. (2011). This is service design thinking: Basics, tools, cases. Amsterdam: BIS Publishers
Suchman, L. (2011). Anthropological reflections and the limits of design. Annual Review of Anthropology, 40(1), 1-18
Suchman, L. (2016). Cogs in the wheel of innovation. Current Anthropology, 57(6), 754-755
Wasson, C. (2000). Ethnography in the field of design. Human Organization, 59(4), 377-388
Wilf, E. (2015). Routinized business innovation: An undertheorized engine of cultural evolution. American Anthropologist, 114(4), 679-692
Wilf, E. (2016). The post-it note economy: Understanding post-Fordist business innovation through one of its key semiotic technologies. Current Anthropology, 57(6), 732-760
Downloads
Published
Issue
Section
How to Cite
Коды статьи
- EDN MAYPTS
- Тип статьи (РИНЦ) Научная статья (Научная статья)
